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TERMS & CONDITIONS

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ENROLMENT & CANCELLATION
 

1.1 Bookings are accepted on a first in first served basis across all of our programmes. Players enrolled in the previous term will have the first right of enrolment. 

 

1.2. All enrolments are automatically reenrolled into the following term in the exact same programme as they were in previously. 

1.3. To cancel your enrolment you must email us specifically stating your wish to cancel your enrolment. You must do so with at least one week's notice from our scheduled term start date. Late enrolment cancellations will be expected to pay a half term's worth of coaching. Special cases may apply. 

1.4. By booking a term time slot, you are agreeing to attend/pay for a full term (usually 8-10 weeks) of coaching.

Please make sure you have read and have a clear understanding of our terms and conditions. 

 

PAYMENT
 

2.1. Please make payment by the due date of the invoice.  A penalty of 10% per month may be charged on outstanding balances. Unpaid accounts will incur collection costs.

2.2. Payment plans and split payment options are available. Please email us upon receiving your invoice and communicate that you would like to pay in split payments. 

WET WEATHER
 

3.1 Our Junior, Teen, and Adult Group Tennis classes will be postponed to the following week if there is wet weather.

We run 8 week Terms in order to have two make up classes at the end of each term. 

3.2 Our FAST TRACK (small group and individual sessions) held at Mitchell Park will be run indoors on the squash courts if the weather is wet. All other locations will be postponed out by a week.

3.3 An email will be sent out at around 2:00 PM to inform of any programme postponement. Please check your emails around this time. If there is any confusion please text 0211330124 to find out more. 

MAKE UP CREDIT


Make up credit will be issued at the end of each term only in the following situations:

4.1. In the unlikely event your Coach is unavailable and no substitute coaches are available to run your session, your lesson will be rescheduled or a make up credit will be given.

4.2. If the weather is wet for our larger group programmes we will try and make up these sessions. If there are outstanding sessions at the end of the Term we will provide credit. 


4.3 By booking a term time slot, you are agreeing to attend/pay for a full term (usually 8-10 weeks) of coaching. If you are away or intend to be away you will not receive a make up credit, however you can arrange for another player to take your place.


4.4 If a player attends a 1:1 FAST TRACK session and is sick or injured we will arrange a catch up session.

4.5 If a player is part of a group or FAST TRACK session (ratio 2:1 or larger) and is unable to attend due to illness, injury, travel, or is otherwise unavailable, NO CREDIT WILL BE GIVEN. Special circumstances may apply - eg. A student may break a leg and be out for the remainder of the term. Please contact 0211330124 or email admin@totaltennis.co.nz to request a special circumstance credit to be given. 


4.6 Make up credit is non-refundable and expire after one year.


4.7 Make up credit is transferrable to other family members.

 

VIDEO AND PHOTO USAGE FOR PROMOTION


5.1 We film a lot of our sessions for promotional purposes. Please let us know if you do not want to feature on our promotional material, otherwise you are agreeing for us to use video and images on our social media, website, and flyers. 

FACILITY & EARTHQUAKE CODE


6.1 Our main pavilion at the Mitchell Park Tennis Centre is under 15% of NBS. By entering our programmes you are accepting the risks that the building is not up to code of 2022 standards. 

HEALTH AND SAFTEY IN OUR PROGRAMMES

7.1 Our tennis and yoga programmes are physical activities and as such possess a risk of injury. By entering into our programmes you acknowledge and accept taking this risk and we will not be liable for any injury you may sustain in our programmes.

 

MODIFICATION 


8.1 We may modify any of the Terms & Conditions contained in this Agreement, at any time and at our sole discretion. Total Tennis will give notification of any such changes. If any modification is unacceptable you are welcome to withdraw from future coaching programmes.

 

AGREEMENT
 

By enrolling as a member in any one of Total Tennis's programmes you will be agreeing to the terms & conditions stated in this document.

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